New support services: Knowledge base and AI chat assistant
Two new help services are now available to support our users:
1. online knowledge base
At https://medeora.de/en/knowledge-base/ you will now find a structured knowledge database with:
- Step-by-step instructions
- Answers to frequently asked questions
- Videos and documentation on the functions of our software
The contents are continuously expanded and updated.
2. integrated AI assistant in BioARCHIVE
BioARCHIVE now includes an intelligent chat assistant that responds to frequently asked questions and offers help directly in the system. The answers are based on the contents of the knowledge base and enable quick orientation – without external research.
These new functions should help to clarify everyday questions efficiently and make it easier to familiarize yourself with the system.
If you have any questions, please contact our support team as usual at support@medeora.de.
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