If you have any questions, technical problems or need support, our support team is here to help. We offer you various ways to reach us – fast, uncomplicated and professional.

Ticket system – transparent & traceable

The “Help” menu item gives you access to your customer portal, which can be used to create support requests. Every request is recorded, documented and prioritized in our internal ticket system. This means for you:

• Transparent processing of your requests

• Traceable history of queries and responses

• Faster response times thanks to targeted assignment to the right team member

E-mail support

You can reach us at any time by e-mail at:

support@medeora.de

Telephone support

You are also welcome to contact us by telephone – ideal for urgent questions or if direct consultation is required.

Support hours:
Monday to Friday, 9:00 – 17:00 (except public holidays)
Telephone number: 0221 17067114

Our goal: Fast help, competent support

Whether you have technical questions, comprehension problems or individual concerns – our support team will be happy to help you.